TERMS & CONDITIONS

Welcome to www.indigotours.lk provides services to its valued guests subject to the following conditions. Please read and accept the under mentioned conditions and guidelines carefully before you use the services of the website.

GENERAL

We reserve the right to change these terms and conditions at any time. Any changes will take effect when they are posted on the website. It will be your responsibility to read them on each occasion you visit the site, as you will be bound by the latest edition of the terms and conditions.

INDIGOTOURS.LK can be used by anyone with a valid credit card, where the payment limit is sufficient enough to pay for the appropriate services available in the site. Those under 18 years of age are only allowed to pay through parents or guardians. Indigotours.lk holds the rights to reject the payment, remove or edit content or cancel payments at any time.

CONTRACTING PARTIES

These Terms and Conditions are legally binding between the traveler (s) and Indigo Tours (Pvt) Ltd herein after referred to as Indigo Tours.

ACCEPTANCE OF TERMS & CONDITIONS

Acceptance of a quotation from Indigo Tours constitutes acceptance of these Terms and Conditions which take effect on arrival in to Sri Lanka.

ACCOMMODATION

All accommodation, room type(s) and specification are as shown in the itinerary.

MEALS

Meals are as shown in the itinerary.

TRANSFERS

Transfers are provided from the airport to hotel and return only unless stated otherwise.

ITINERARY

Accommodation and sightseeing arranged, maybe subject to change at any time due to circumstances beyond Indigo Tours control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued. Indigo Tours reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. In case of any appreciable variation in the tour price due to these circumstances, Indigo Tours reserves the right to make adjustments to the tour costs as deemed necessary.

SPECIAL REQUESTS

Specific requests should be advised at the time of booking. Please note that every effort will be made to secure special requests, however they cannot be guaranteed.

TRANSPORTATION

Transportation will be as specified in the itinerary.

BAGGAGE

Indigo Tours do not take responsibility for baggage and personal effects, which are at the owner’s risk throughout the tour. Indigo Tours assumes no liability for loss or damaged baggage. Baggage insurance is hereby recommended.

TAXES AND GRATUITIES

Hotel taxes as imposed by the government are included. Gratuities for tour guides, drivers, porters, camp staff and Tour Managers are not included and are at the discretion of the guest/s.

PRICES

The price quoted is based on the current rates of exchange and tariffs and is subject to revision in line with significant changes in foreign currency, tariff rates, taxes etc.

EXCLUSIONS

The cost of air tickets, obtaining visas, excess baggage charges, items of a personal nature such as drinks, laundry, telephone calls and fax charges, unless expressly included in writing, are not included in the tour price.

PHOTOGRAPHY

Indigo Tours reserves the right to take photographs during the operation of any program or part thereof and use them for promotional purposes. Guests who prefer their images not be used are requested to keep the Indigo Tours representative duly informed.

REGISTRATION

 The entire tour price must be paid at the time of confirmation.

PAYMENT METHOD

Payments may be settled by any of the following:

  1. Payment Link
  2. Credit card (Online Payments – Additional 2.9% will be charged)
  3. Bank transfer
  4. Cash on Arrival

Indigo Tours cannot guarantee that all payment methods will be accepted. In this event, a suitable payment method will be advised.

Payment by bank transfer: confirmation by fax or email of the date payment made should be advised.
Guests are liable for all bank and related transaction charges/fees.

CANCELLATION CHARGES – Round Trips

  • Cancellation fee of 100% is charged if cancelled 7 days or less before the event
  • Cancellation fee of 50% is charged if cancelled 14 days or less before the event
  • Cancellation fee of 0% is charged if cancelled 30 days or less before the event

CANCELLATION CHARGES – Excursions / Seasonal Experience / Transport

  • We will charge a cancellation fee of 20% if booking is cancelled 2 days or less before event
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